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Pass Guaranteed 2025 820-605: Newest Cisco Customer Success Manager Latest Study Plan

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Cisco Customer Success Manager Sample Questions (Q103-Q108):

NEW QUESTION # 103
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customermeeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A. platform
B. people
C. process
D. application
E. tools

Answer: C,E

Explanation:
The adoption barriers occurring here are related to process and tools. The process barrier may involve inadequate procedures or systems for tracking license usage. The tools barrier suggests that there may be a lack of appropriate software or mechanisms to monitor and verify how the licenses are being utilized67.

NEW QUESTION # 104
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?

A. number of users registered, service logs, number of users
B. number of users registered, number of meetings user initiated, number of meetings user joined
C. network utilization, number of meetings user initiated, number of users
D. number of users registered, bandwidth utilization, number of training sessions user joined

Answer: C

NEW QUESTION # 105
What is a leading indicator of adoption in the healthscore?

A. renewal
B. product sales
C. integrated account plan
D. product quality

Answer: D

Explanation:
A leading indicator of adoption in the health score is product quality. High-quality products are more likely to be adopted by users, which is reflected in the health score. References: Adoption metrics and health scores often include product quality as a key factor influencing customer satisfaction and adoption rates.

NEW QUESTION # 106
Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

A. completion of customer training
B. alignment of key stakeholders
C. review of product roadmap
D. identification of customer business outcomes
E. scheduling of Quarterly Success Review

Answer: B,D

NEW QUESTION # 107
You notice a decline over time in your customer's usage of your product. Which action do you consider?

A. Re-assess the customer's business process and outline the capability of the solution
B. Show the customer a comparison of the solution versus the competition
C. Tell the customer a new solution will soon be available
D. Carefully tell the customer to get more people to use your product

Answer: A

Explanation:
When noticing a decline in product usage, it's important to re-assess the customer's business process and ensure that the capabilities of the solution are well-aligned with their needs. This may involve identifying any changes in the customer's operations or uncovering new challenges they are facing. References: Customer success strategies that focus on aligning product capabilities with evolving business processes.

NEW QUESTION # 108
......

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